About Third-Party Overseas Forwarding Services

You can order items not listed on the overseas shipping order page by using an overseas forwarding service.

The process for using an overseas forwarding service is as follows:

1.Register with a service like tenso.com.

2.Obtain a Japanese address.

3.Place your order and ship it to the obtained address.

4.The service (e.g., tenso.com) will forward the package to your overseas address.

For more details on using tenso.com:https://www.tenso.com/en/static/guide_flow_index

For more details on using malltail:http://jp.malltail.com/jp_wp/export/en/

When using a forwarding service, all of our mail order terms and conditions will apply as if the forwarding service’s address is the customer’s delivery address.

All orders placed with us must be made through the shopping cart on our website. Please note that forwarding services generally do not accept cash on delivery payments. If the items are returned by the forwarding service, you will be responsible for any shipping and return costs.

Once the items are delivered to the forwarding service address, the delivery is considered complete. We are not responsible for any issues that arise after this point. Returns and exchanges can only be handled within Japan.

We are not liable for any damages or losses incurred from using a forwarding service.

For more information about how to use a forwarding service or for any fee-related questions, please contact the forwarding service directly.

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